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All of our products are shipped directly from our suppliers located in the Singapour, Europe and Japon.

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We ship your purchase within 2-4 business days after payment confirmation. The average delivery time for your product is 7-12 business days, with a maximum delivery time of up to 20 business days.

(Not counting holidays and weekends).

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We provide a tracking number so that customers can track the progress of their order on the postal service website.

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Please note: In certain cases, this delivery time may be extended by a few more business days due to delays, strikes, recesses, periods of high demand at the Post Office, etc., situations beyond our control.

Guarantee

We guarantee the delivery of the product or your money back.

We offer a full refund if the order does not arrive within 30 business days after the product is purchase.

All our products come with a warranty against manufacturing defects. We facilitate exchanges for products that are defective or differ from what the customer ordered.

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To be eligible for a return or exchange due to a defect or incorrect product, customers must meet the following requirements:

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• The product must be unused.

• It must be returned with its original packaging and tags.

• It should be properly packaged to avoid damage.

• Exchanges or refunds will not be processed for products that are damaged or altered.

Customers have up to 30 days after purchase  to request an exchange or refund for the reasons mentioned above. Please contact us by email, providing your full name and order number.

Once we receive an email with all the relevant information for the exchange, such as videos, images, and a customer report, our quality control department will review your case and respond within 3 business days.

If the customer is entitled to an exchange or refund, they can choose from the following options:

• Receive a refund for the amount paid.

• Receive a new product identical to the original order.

• Receive a product of similar value.